Abstract
This article presents the journey of developing MineOrder, inspired by a 2019 experience at a Tim Hortons drive-through in Toronto that highlighted inefficiencies in the ordering process. The plan focused on creating MinePOS and MinePOP, enabling customers to place orders through QR codes and receive notifications when their orders were ready. However, the COVID-19 pandemic posed significant challenges, temporarily halting progress in the food and beverage industry. Instead of remaining passive, the author enhanced their skills during this period, leading to a successful revitalization of the project in 2023, ultimately delivering a solution that optimizes wait times and improves customer satisfaction.
Idea: My experience in Toronto in 2019 at the Tim Hortons drive-through made me think about simplifying the ordering process. While waiting in my car to buy a coffee, I realized how much time was wasted. I wondered if there could be a smoother process, such as allowing online orders or enabling payment as soon as I arrived at the parking lot.
Plan: Based on that idea, I developed a plan to create a system called MineOrder, featuring two main components: MinePOS and MinePOP. This system allows customers to scan a QR code at their table or in the parking lot, place orders in advance, and receive notifications when their orders are ready. The goal of this plan is to help businesses minimize wait times and optimize the customer experience.
Challenges: However, this plan had to be put on hold when the COVID-19 pandemic broke out, causing numerous difficulties for the F&B industry and forcing many businesses to adapt to survive. In this context, developing a new solution seemed more challenging than ever. Instead of being passive while waiting for the pandemic to pass, I proactively enhanced my skills by joining reputable software development companies to learn and update my knowledge in preparation for a stronger comeback.
Execution: By 2023, as the pandemic subsided and the market began to recover, I decided to revisit my original idea. With a more detailed plan and updated skills, my team and I worked tirelessly to develop MinePOS and MinePOP. We utilized the time during the pandemic to research and improve the system, aiming to deliver the best possible experience for customers and help businesses recover after the crisis. This is the convenience that MineOrder brings!
Lessons Learned
Identifying Opportunities: Real-world experiences can serve as a catalyst for innovative ideas. Observing inefficiencies in everyday situations can inspire solutions that significantly improve customer experiences.
Focus on Self-Improvement: Instead of feeling disheartened by the COVID-19 pandemic, it’s important to view it as an opportunity for personal growth. By focusing on self-improvement and enhancing skills during challenging periods, individuals can better prepare themselves for future opportunities. This proactive mindset helps navigate current obstacles and positions one for success when the situation improves.
Continuous Learning: Investing time in learning and skill development is vital, especially in rapidly changing industries. Engaging with reputable organizations and expanding your knowledge base can enhance your ability to execute your vision effectively.
